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Distinctive Custom Creations for Memorable Life Events
Distinctive Custom Creations for Memorable Life Events

Shipping FAQs

What are your shipping options?

We offer a range of shipping options to cater to your needs, including standard, expedited, and express shipping. The availability of options may vary depending on your location.

How long does it take for my order to be shipped?

We typically process and ship orders within 1-2 business days. The exact shipping time may vary depending on the shipping option you choose and your location.

Do you offer international shipping?

Yes, we offer international shipping to select destinations. During the checkout process, you can enter your location to check if international shipping is available.

What is the cost of shipping?

Standard shipping is FREE!

Do you provide order tracking?

Yes, we provide order tracking for most orders. You will receive a tracking number once your order has been shipped, allowing you to monitor the status of your delivery.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the order's status.

What should I do if my order is delayed or hasn't arrived?

If your order is delayed or hasn't arrived within the expected timeframe, please reach out to our customer support team. We will investigate the issue and provide you with assistance.

Do you offer expedited shipping for last-minute gifts?

Yes, we offer expedited and express shipping options to help you receive your personalized gifts quickly, which can be an ideal choice for last-minute gifts.

What is your return policy for personalized products?

Due to the personalized nature of our products, we do not accept returns. However, if we are at fault and there is an issue with your order, we will gladly accept a return and work to resolve the matter to your satisfaction.

Can I ship gifts directly to the recipient?

Absolutely! During the checkout process, you can specify a different shipping address, making it convenient to send gifts directly to your intended recipients

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